How to check your browser version
How to update your browser version
Access Manager operating system and browser information
Adjusting your screen display settings
To run the online transactions available through ATO online services, we recommend you use Internet Explorer 6.0 or greater. Earlier versions of these browsers may encounter JavaScript and other errors.
JavaScript is used to enhance the functionality of this site. However, old browsers may not support this feature. If your browser does not support JavaScript, this can be resolved by updating to the latest version of your browser.
Most browsers come with a digital certificate that allows them to connect to secure sites. However, these certificates are designed to have a limited lifetime. If you receive warning messages when connecting to secure sites, these could be due to an expired certificate. This can be resolved by updating to the latest version of your browser.
To check the brand and version of your browser:
To download the latest version of Internet Explorer for Windows, follow this link to http://www.microsoft.com/windows/ie/default.htm.
To download the latest version of Internet Explorer for Macintosh, follow this link to http://www.microsoft.com/mac/download/
To download the latest version of Safari for Macintosh, follow this link to http://www.apple.com/safari/download/
Browser settings
To use the online transactions available on the Access Manager, we recommend that your browser has both Cookies and Scripts enabled. If Cookies and Scripts are disabled, Access Manager may not function correctly.
The following table contains operating and browser combinations that have been tested and work with Access Manager:
| Operating System | Browser | |||||||
|---|---|---|---|---|---|---|---|---|
| Firefox | Internet Explorer | Safari | Chrome | |||||
| 3.5 | 3.6 | 7.0 | IE 6 | IE 7 | IE 8 | 4 | 8 | |
| Vista 32 bit | Yes | Yes | Yes | n/a | Yes | Yes | ||
| XP SP3 32 bit | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
| 2003 Server 32 bit | Yes | Yes | Yes | Yes | Yes | Yes | ||
| 2008 Server 64 bit | Yes | Yes | Yes | |||||
| Windows 7 32 bit | Yes | Yes | Yes | n/a | n/a | Yes | ||
| MAC OSX 10.4 | Yes | Yes | Yes | n/a | n/a | n/a | Yes | Yes |
| MAC OSX 10.5 | Yes | Yes | Yes | n/a | n/a | n/a | Yes | Yes |
| MAC OSX 10.6 | Yes | Yes | Yes | n/a | n/a | n/a | Yes | Yes |
While we cannot guarantee that it will always be reliable, you may find that it works with other combinations of operating systems and browsers.
Linux systems
Although the Access Manager software for Linux systems is available, it has not been tested and therefore we cannot guarantee it will be reliable. We recommend you consult the Linux community for further assistance.
Access Manager has been tested on various tools used by visually impaired users to access websites. Magnification tools work effectively on Access Manager although some problems have been identified with transaction processing using screen readers. We have rectified these problems as they have become known but if you experience any difficulties please contact the ATO Technical Helpdesk by phone. (See Contact us for details.)
This site has been designed for an 1280 x 1024 pixel display setting. If you find the page does not fit on your monitor screen properly, follow this procedure to improve the display of this site on any windows machine:
If you are experiencing technical problems while using the Access Manager site, the table below is designed to assist in resolving them.
| Problem | Possible reason | Solution |
|---|---|---|
| Error: Page not found | You need 128-bit encryption to enter the Access Manager site. | We recommend you update your browser version. Refer to How to update your browser version. |
| 'Java Error' message displayed or you are taken unexpectedly out of a page | Your personal computer has an old browser installed which does not support JavaScript | Upgrade to the latest version of your browser. Refer to How to update your browser version. |
| JavaScript is disabled on your browser. This error may only occur on specific pages within the Access Manager site that use JaveScript. | Enable JavaScript on your browser. This will usually be an option under 'User Preferences'. Instructions on enabling JavaScript should be found in your browser's help facility. | |
| '404 - is displayed Not found' error message. | Your company's internet firewall does not allow Java scripts. This error may only occur on specific pages within the Access Manager site that use JavaScript. | This is not ususally a problem if you connect to the internet via an internet service provider (ISP). However, if you are accessing the internet using your corporate internet connection, talk to your information technology area. |
| JavaScript is disabled on your browser. This error may only occur on specific pages within the Access Manager site that use JavaScript. | Enable JavaScript on your browser. This will usually be an option under 'User Preferences'. Instructions on enabling JavaScript should be found in your browser's help facility. | |
| Missing pages or system overload. This error usually occurs immediately when you try to open a page. | Record the URL of the page you are trying to open. Then contact the ATO Helpdesk via the general infoline or by email. Refer to Contact us for details | |
| Your internet service provider (ISP) either does not have the HTTPS port enabled or has altered it via a proxy server. Therefore, your internet connection failed after selecting a menu option and you have not been able to progress to the next screen. | You will need to call your ISP and check with them if they have HTTPS enabled, and get advice from them on the solution of this problem (your service provider may instruct you to change your default port number to allow HTTPS to work). | |
| '500' error message is displayed | Internet congestion. This error usually occurs after your browser has timed-out after several seconds. | Try again later. |
| Page fails to load completely and appears to freeze on screen | Internet Explorer Version 4.51 or below for Macintosh has a number of known 'bugs' which cause problems. | We recommend you upgrade to the latest version of your browser as this version is not supported by Access Manager. Refer to How to update your browser version. |
| FTU 'Feature Temporarily Unavailable' | A general error. | Needs to be reported for investigation. Ring the general infoline to report. |
For further assistance with technical difficulties, please contact the ATO Technical Helpdesk. Please provide the following information about your business:
Refer to Contact us for details.
You can find details of the technical security features of the Access Manager site in the Security policy.