Access Manager

Access Manager System maintenance and issues

System maintenance

From time to time we will undertake maintenance on Access Manager or a system issue may affect access to the system. This page contains details of system and maintenance issues affecting Access Manager.

If you are experiencing any problems accessing or using Access Manager, please carefully read this page before contacting the Technical Help Desk. For general information about our online security credentials (AUSkey and ATO digital certificates) visit the online services frequently asked questions.

Scheduled maintenance

The Access Manager will be unavailable at the following times for scheduled system maintenance.

2011

Scheduled start time	Scheduled end time
To be advised	To be advised

When this occurs, you will receive the following message:

'Access Manager under maintenance. We apologise for any inconvenience.’

Unplanned outage or system issues

When this occurs, you will receive one of the following messages:

'Access Manager is temporarily unavailable. We apologise for any inconvenience.’ - appears when attempting to login to Access Manager if there is a complete unexpected outage to Access Manager;
Error message - appears when an intermittent system error occurs.

If you are experiencing a problem outside of the scheduled maintenance periods or receive a temporarily unavailable message or error message, please refer to system issues for more information before contacting the Technical Help Desk.

System issue

Below are details of issues currently affecting Access Manager. If you are experiencing any problems not already listed please contact us.

Access Manager

Summary	Action required	Status
Unable to complete transaction - Clients using Google Chrome Clients using Google Chromeas a browser are unable to complete transactions.	Google Chrome is not a supported browser, it is recommended that you use Microsoft Internet Explorer which is free to download and install.	Follow workaround.
Unable to complete transaction - Clients using Skype Skype may also prevent users from completing other process involving the signing of their certificate, e.g.: adding or removing clients and requesting refunds.	Some incompatibilities with CSI and certain versions of Skype and other browser plug-ins exist. Disable Skype This can be done as follows: Start > Control Panel > Internet Options > Programs > Manage Add-ons > Skype > Disable	Follow workaround.
Unable to remove users Some agents are experiencing a system unavailable error when trying to remove users in AM.	Disable these users until the remove user function is restored. Cancel the user's AUSkey or ATO digital certificate if they no longer require access to the portal.	Under investigation.

Summary

Action required

Status

Unable to complete transaction - Clients using Google Chrome

Clients using Google Chromeas a browser are unable to complete transactions.

Google Chrome is not a supported browser, it is recommended that you use Microsoft Internet Explorer which is free to download and install.

Follow workaround.

Unable to complete transaction - Clients using Skype

Skype may also prevent users from completing other process involving the signing of their certificate, e.g.: adding or removing clients and requesting refunds.

Some incompatibilities with CSI and certain versions of Skype and other browser plug-ins exist.

Disable Skype

This can be done as follows: Start > Control Panel > Internet Options > Programs > Manage Add-ons > Skype > Disable

Follow workaround.

Unable to remove users

Some agents are experiencing a system unavailable error when trying to remove users in AM.

Disable these users until the remove user function is restored. Cancel the user's AUSkey or ATO digital certificate if they no longer require access to the portal.

Under investigation.